Eagle Inc. partnered with Welby Consultants to poll users about its latest product. Eagle wanted to know if it lived up to expectations and if the users encountered any problems when using the product. At the same time, Eagle tracked how many products were rejected by inspectors when they came off the assembly line as well as how many products were returned because of defects. This scenario illustrates an aspect of _____ controls.
A. operations B. development C. strategic D. financial E. structural