A. The USPS is perceived as offering greater customer value.
B. FedEx is perceived as offering greater customer value.
C. FedEx and the USPS offer the same customer value.
D. Customer value is not an issue in deciding which express-delivery service to use.
E. The USPS should lower its prices even further to increase market share.
B. FedEx is perceived as offering greater customer value.
C. FedEx and the USPS offer the same customer value.
D. Customer value is not an issue in deciding which express-delivery service to use.
E. The USPS should lower its prices even further to increase market share.
ANSWER:
B. FedEx is perceived as offering greater customer value.