What will be an ideal response?
Negotiation may take five basic forms in group-level conflict management: avoidance, accommodation, compromise, collaboration, and competition.
Compromise usually involves bargaining and negotiation to reach a solution that is acceptable to both parties. Sometimes, the parties in dispute use collaboration to find a solution: Each side tries to satisfy not only its own goals but also the goals of the other side. Collaboration can benefit an organization because the parties work together to find a solution that leaves them both better off. Compromise and collaboration enable the parties in dispute to solve their differences.
Accommodation is a style of handling conflict in which one party simply allows the other to achieve its goals. With avoidance, both parties refuse to recognize the real source of the problem and act as if there were no problem. Both of these conflict solutions are unsatisfactory from the organization’s perspective and from the perspective of one or both of the parties in conflict.
Competition leads to the greatest and most visible conflict. Each party is looking out for its own interests and has little interest either in understanding the other’s position or in taking the other’s needs into account. When conflict is handled competitively or when accommodation or avoidance is used to handle conflict, the conflict escalates.