A) the ability to adjust to and understand the changes in a workplace.
B) the set of characteristics attributed to individuals who are perceived to be leaders.
C) the use of noncoercive influence to shape an organization’s goals.
D) the ability to assess business process performance.
E) the practice of empowering employees to participate in organizational decision making.
ANSWER: C) the use of noncoercive influence to shape an organization’s goals.